Bogotá, Colombia
Ak. 19 #98-03, Comuna Chapinero
N/A
+5718000938000
I wasn't treated right and respect just I did not speak Spanish to him. Please be careful of receptionist guy's attitude. I was so dissapointed that almost all of officers didn't understand English at all even though they work at ministry of foreign affairs.
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The office is a joke and most of the employees aren't bilingual. This is a place that deals with foreigners all the time and should be a minimum requirement for interviewers. I was there trying to volunteer and was denied. So, Colombia doesn't need volunteers really? I wasn't asking anything from Colombia I have an income and was not asking for benefits. Moving on. Anyways I used Spanish as best I could, but during my interview I had some difficulty and the interviewer was not patient with me at all nor did he offer any help by finding someone who spoke English or attempting to use it himself. He was incredibly rude and unprofessional. I waited an extra hour while he scanned copies of documents into his computer these were documents I had uploaded during the online application process a week earlier. I told my girlfriend afterwards that I had a bad feeling from the very beginning like he knew he was going to say no before I opened my mouth.
Arrived at 6:45am, 20 people in front of me. Doors open at 7:30am. Waited 15 minutes to be called in to office. Documents were reviewed and a few questions were asked. Told to go back to waiting room. Left passport and documents for review by others. Called back into office after 1 hour. Visa approved. Told to pay for visa at Bank next door. They only accept cash unless you have a Colombian visa credit card. Paid close to 1.3 million pesos. Went back up to 3rd floor, left passport and receipt for Visa stamp. Waited 30 more minutes. Out the door at 9:30am with Permanent resident Visa.
Three years ago they were much more helpful and efficient. My visit today was horrible. I wish that they would improve and go back to how things use to be. I guess the stress levels are high and it's affecting their performance. Sad.
HORRIBLE! I just had the most horifying experience in the Ministry of Foreign Affairs in Bogota. I went there with my 1 year old daughter and my husbend to take her passport. They made a mistake and didnt check our papers so after we left they called us saying they had a "system problem" which was a lie , because when we got there again they said they cant approve our papers because of a word written wrong by the Notaria. They failed to show us where it says the way it should be written, and kept us waiting for 2 hours with a baby without answers. When finaly the manager KATIA GALLEGOS came out, she told us she didnt know we were waiting. Which was a big lie, because she told us to wait as she is looking into it. At the end the manager KATIA GALLEGOS and her assistents, all were lying to us, kept us on foot for 2 hours with a baby crying, without any explenation why our papers are not ok. we had to go and take the papers again. I really hope to never go back there, and as a foreign here in Colombia, this experience made me have doubts about staying here.
Una vez se tiene cita agendada, el proceso es fácil y rápido de hacer. Se están aplicando las medidas de bioseguridad. El agendamiento de la cita puede tardar, se debe estar pendiente de la página web constantemente.
Pésimo servicio de Migración Colombia acá y en el exterior. El call center no responde y los funcionarios no solucionan nada. Culpan a la plataforma y dicen que nadie la controla. Además generan aglomeraciones
Muy rápida la atención y buena organización igual que la atención.
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