Cartagena de Indias, Colombia
Calle Del Torno 39-29, Local 2
N/A
+57 56504700
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Very disappointing. The concierge ignored our presence for the first minutes and didn’t make any movement on explaining us the service. We stood there for 10 minutes with no other clients in line and we had to ask for their attention a couple times. At the end they had no availability for the date we wanted the DAY SPA, but they put absolutely no effort on having us for another day or offering us another service. We are very disappointed since Sofitel is a very well known brand and we are an Accor premium client for a long time now.
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In my opinion among the most beautiful spa's in Cartagena. Even though we were not staying in the hotel, after our massage we had access to the entire pool. My wife and I watched the sunset and enjoyed a few beers on the terraza - which was on the second level above the main pool deck. We had a wonderful and very relaxing time.
I have been twice. The first time the steam room was broken before my massage and then I had to wait 20 minutes after my deep tissue massage to use it. The second time when I arrived I was informed deep tissue was not available and a relaxing massage was all they could offer. I explained the deep tissue was why I made the reservation. I was again told this is all they could offer. I suggested the reservation be changed. Again, no this is all we can offer you. I then said, all of this exchange was in Spanish, I can offer you two options- change my reservation or give me a refund on my deposit as I was never told at the time of booking certain services would not be available. Reservation changes to mid day from earlier in the morning. After my massage I changed up and was planning on having lunch followed by pool time, personal effects still in the locker. On my way past the receptionist I was accused of trying to leave without paying. I explained my plan, that I had purchased the day packet and still had belongings in the locker. Too many unpleasantries for me to return and I live here in Cartagena. My experiences at the 1621 have always been excellent and Coro Bar, I’ve only been once, I found the staff a bit more aloof but the band was worth it.
We enjoyed our massages immensely. Sospa is a beautiful and relaxing place to spend a few hours. Highly recommended.
Amazing! Beautiful place with peaceful and relaxing atmosphere. The best procedures! Got the Phytoaromatic Facial from Sisley and fell asleep from the deep relaxation I fell in. I definitely recommend it!
Wow super classy experience. Very nice massage.
Es un lugar majestuoso desde que se llega la atención de los diferentes empleados es excelente, al momento de comenzar la sección de masajes las personas que los realizan tienen unas manos muy habilidosas para ese oficio posteriormente los masajes están las diferentes zonas húmedas como son el sauna y el turco al salir del lugar se siente el cambio, excelente plan si se necesita salir de la rutina del trabajo, es un sitio más que recomendado.
Un lugar increíble, todo es tranquilidad, los aromas, la luz tenue y los sonidos son muy relajantes
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